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The Inspection Body (IO) within the framework of Technical Center for Industrial Safety and Certification LLC (TCISC) is accredited in the following areas:
- Industrial Safety;
- Inspection of petroleum products.
In this context, we want to mention that we are the first and only Inspection Body accredited in the Republic of Moldova in the mentioned areas.
The accreditation certificate was obtained, which confirms the compliance with the requirements of SM EN ISO/CEI 17020: 2013 "Conformity assessment. Requirements for the operation of various types of bodies performing inspection", at the same time, was confirmed the high level of competence of the IB staff.

IB Accreditation Certificate		Order of the Ministry of Economic Development and Digitalization for IB recognition

 IB Scope of Accreditation (Annex nr. 1 and nr. 2)

Edition 09/27.10.2025

APPROVED
Director LLC "Technical Center
for Industrial Safety and Certification »
Gheorghi EFTENI
January 15, 2026

QUALITY POLICY

With this statement, the director of the "Technical Center for Industrial Safety and Certification" LLC (CTSIC) defines the quality policy and objectives for the Inspection Body Service (S OI), as well as the actions taken to carry out activities in accordance with customer requirements and legal and normative regulations applicable to inspection activity. In order to ensure a high and constant level of inspection quality, the top management of "CTSIC" has decided to implement and maintain a management system based on the requirements of the SM EN ISO/CEI 17020:2013 standard and undertakes to comply with its provisions, to support the development and implementation of the management system, as well as to ensure continuous improvement of its effectiveness. The quality policy of S OI is aimed at strengthening the trust of customers and stakeholders by providing competent, impartial and high-quality inspection services. The purpose of the S OI management system is to ensure the uniformity, objectivity and accuracy of inspections, as well as to protect individuals and legal entities, regardless of the type of ownership or legal form of organization, against the negative effects of incorrect or erroneous measurements, by carrying out inspections in strict accordance with the legislation and regulations in force. The quality policy applies to all employees of the Inspection Body Service within "CTSIC", involved in carrying out inspection activities, regardless of their job position or qualification level. They are obliged to know and comply with the quality management system documentation, including the requirements of the SM EN ISO/CEI 17020:2013 standard, the Quality Manual, procedures, work instructions and other documents applicable to the accreditation field, as well as to use, in the activity carried out, standards and measuring instruments in accordance with the applicable requirements.
This quality policy is focused on achieving the following general objectives:

• achieving positive results following the supervision and renewal of accreditation by the National Accreditation Center "MOLDAC": By ensuring the achievement of a maximum of 5 (five) non-conformities in the planned surveillance assessment for the period of February 2026 and the planned accreditation renewal for September 2026, by implementing documented preventive and corrective measures;
• eliminating non-conformities established following the supervision and renewal of accreditation: Remedying all non-conformities identified following the February 2026 supervision and the September 2026 accreditation renewal within a maximum of 2 (two) months, with monitoring through corrective action reports;
• maintaining S OI accreditation: Reviewing and updating the accreditation documentation according to the established requirements, in order to maintain the current accreditation until the end of 2026 with 0 (zero) suspensions and restrictions for the accreditation field held;
• increasing the competence and quality of services: Implementing the Annual Training Plans in a proportion of 80% by the end of the year, with the evaluation of the performance and satisfaction of the staff through quarterly questionnaires and analyses;
• zero complaints and appeals for services provided: Continuously monitor customer feedback and maintain a complaint and appeal rate of 0 (zero), with monthly results checks and prompt remedial actions;
• meet customer expectations and maintain trust: Maintain a 100% customer retention rate and attract a minimum of 5 (five) new customers annually, measured through semi-annual customer base analyses and satisfaction surveys;
• ensure the validity of inspection results: Participate in interlaboratory comparisons during one year taking into account the plans for the entire accreditation cycle, with reporting of participation results and compliance analysis;
• ensure the integrity of the management system in the context of changes: Implement all planned changes to the management system in 100%, with continuous monitoring and quarterly assessments of its integrity;
• promoting a fair image of S OI and the quality services offered to customers: Increasing visibility and trust in S OI services by 15% by the end of 2026, by implementing a minimum of three marketing campaigns and participating in five specialized events. Respectively collecting at least 50% feedback, of which at least 70% will be positive;
• providing guarantees of maintaining confidentiality and impartiality towards customers: Conducting an internal audit at the end of the year and obtaining a 100% compliance rate in confidentiality and impartiality policies, measured by detailed audit reports with the inclusion of 0 (zero) non-compliances;
• ensuring impartiality, independence and integrity of personnel: Implementing a monitoring and reporting system that identifies possible external or internal influences, with the objective of having 0 (zero) cases of influence on S OI activity by the end of 2026;
• ensuring a high level of technical training and technical equipment of the staff: Organizing at least five technical trainings per year and assessing the need to modernize the necessary equipment by December 2026, with end-of-year monitoring of the staff by drawing up the Annual Staff Evaluation Form;
• reducing operating costs and improving the efficiency and profitability of the S OI: Reducing costs by 10% compared to the previous year by the end of 2026, by optimizing resources and work processes, without compromising the quality of services;
• ensuring material and human resources for investments and training: Allocating a minimum of 20% of the budget for investments in professional training, publications and collaborations by the end of 2026, with monitoring expenses and assessing their impact;
• raising staff awareness of the relevance of activities: Organizing two annual information and feedback sessions within the S OI, to ensure that staff know how they contribute to the objectives of the management system (MS), with a target of 95% participation rate and positive feedback;
• establishing appropriate communication processes: Reviewing internal communication platforms by the end of 2026 and conducting an assessment of communication effectiveness, with a goal of continuous improvement;
• providing internship/visit opportunities for students/pupils from educational institutions: Ensuring and organizing internships/visits for at least 5 students, by the end of 2026.

The complaint can be communicated at the company headquarters, by e-mail, fax or registered mail.
The complaint is registered in the company's office, assigned an entry number and transmitted to the "Technical Center for Industrial Safety and Certification" (TCISC) manager. The manager analyzes and submits the complaint to the head of the Inspection Body (IB).

The head of the IB analyzes the complaint in order to determine if the following is indicated:

• Identification data of the applicant and, on occasion, the legal representative of the applicant;
• Contact details of the applicant and, on occasion, the legal representative of the applicant;
• The subject of the complaint;
• Date of compilation/filing of the complaint;
• Documents submitted in support of the complaint;
• Signature of the applicant and, on occasion, the legal representative of the applicant.

Complaints submitted anonymously are not examined.

In case, the conditions mentioned above are met, by the head of the IB, together with the MS's responsible and an specialist with competence for the subject of the complaint, analyzes the complaint to determine if it is well founded.
If the complaint is unfounded, this shall be communicated to the applicant.
If the subject of the complaint is confirmed, the TCISC IB shall communicate the result of the examination, as well as the taken measures.
The deadline for examining the complaint is 30 days from the date of filing. If it is necessary to extend the deadline, the applicant must be informed of this fact in writing, with presenting the necessary arguments.

The appeal can only be submitted in written form by e-mail, fax, post or directly to the office of "Technical Center for Industrial Safety and Certification" (TCISC), within 10 working days from the date of the decision, in relation to which the appeal is made.
The appeal is registered in the company's office, assigned an entry nr. and transmitted to the TCISC manager. The manager analyzes and submits the appeal to the head of the Inspection Body (IB).

The head of the IB analyzes the appeal in order to determine if the following is indicated:

• Identification data of the appellant and, on occasion, the legal representative of the appellant;
• Contact details of the appellant and, on occasion, the legal representative of the appellant;
• The subject of the appeal;
• Date of compilation/filing of the appeal;
• Documents submitted in support of the appeal;
• Statement that the appeal has not been addressed to another entity and that the appellant is not in dispute with the TCISC IB. If the subject of the appeal has been reviewed by the court and there is a final and irrevocable decision, the court decision will be indicated.
• Signature of the appellant and, on occasion, the legal representative of the appellant.

Anonymously submitted appeals are not examined.

NOTE! TCISC IB reserves the right not to analyze or make decisions on situations that have been assessed by the courts or other competent institutions.
In case, the conditions mentioned above are met, the head of the IB, appoints the appeal commission, which is established ad hoc, and is an independent decision-making body for analyzing and resolving appeals. The Appeal Commission must consist of at least three members.
In appointing the members of the Appeal Commission shall observe the following principles:
- Impartiality (commission members are appointed to avoid conflicts of interest);
- Objectivity and responsibility (members of the commission have the necessary competence for a technical and formal assessment, are responsible for their decisions);
- Confidentiality (members of the commission are responsible for protecting the information provided by the appellant, sign a confidentiality statement and have access to all information related to the file being the subject of the appeal, as well as documents of the IB management system).
The appeal is examined in the absence of the appellant. If the presence of the appellant is mandatory, he is invited to attend the appeal hearing.
The Commission shall send to the appellant the nominal composition of the commission. The appellant, within 3 days after receiving the nominal composition of the commission, formulates possible objections to the composition of commission.
If the appeal is unfounded, this fact shall be communicated to the appellant.
If the subject of the appeal is confirmed, the TCISC IB shall communicate the result of the examination, as well as the taken measures.
The deadline for examining the appeal is 30 days from the date of filing. If it is necessary to extend the deadline, the appellant must be informed of this fact in writing, with presenting the necessary arguments.

Address: MD 2001, Republic of Moldova,

Chisinau municipality, MELESTIU str., no. 22A, 2nd floor,

tel. reception  +373 22 208166,

tel. +373 22 208151,

e.mail:  office@ctsic.md