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    LLC "Technical Center for Industrial Safety and Certification" (TCISC) has passed the accreditation of the Inspection Body (IB) in the areas of:
       - industrial safety expertise;
       - quality inspection of petroleum products.
    In this context, we want to mention that we are the first and only Inspection Body accredited in the Republic of Moldova.
    The accreditation certificate was obtained, which confirms the compliance with the requirements of SM SR EN ISO/CEI 17020: 2013 "Conformity assessment. Requirements for the operation of various types of bodies performing inspection", at the same time, was confirmed the high level of competence of the IB staff.

    IB Accreditation Certificate
    Order of the Ministry of Economy
    and Infrastructure for IB recognition
    en
    ro

     IB Scope of Accreditation (Annex nr. 1 and nr. 2)

    Edition 02/13.03.2020

    APPROVED
    Director LLC "Technical Center
    for Industrial Safety and Certification »
    Gheorghi EFTENI
    March 13, 2020

    QUALITY POLICY

    By this statement the director of LLC "Technical Center for Industrial Safety and Certification" (LLC "CTSIC") defines the policy and objectives of the quality policy for the Inspection Body (IB) and the actions it takes to carry out activities in accordance with customer requirements and applicable regulations, regarding the Inspection Body.
    To ensure a sustained level of quality inspections, the top management of LLC "CTSIC" has decided to implement a management system (MS) based on the requirements of the MS standard SR EN ISO/CEI 17020:2013 and is committed to comply with this international standard, to contribute to the development and implementation of MS, to ensure continuous improvement of its effectiveness.
    The policy on IBs regarding quality is aimed at ensuring trust in IBs through the provision of quality inspection services.
    The purpose of the IB management system is to contribute to ensuring the uniformity and accuracy of inspections, to protect individuals and legal entities, regardless of type of ownership and form of legal organization, against the harmful effects of incorrect or false measurements by conducting inspections in strict accordance with requirements of the current legislation.
    The quality policy is addressed to the employees of OI LLC "CTSIC" with responsibilities in carrying out IB activities, regardless of their job or level of training. They are required to become familiar with the quality documentation, to meet the requirements set out in the reference standard SM SR EN ISO/CEI 17020: 2013, the quality manual, procedures, work instructions and other documents applicable to the field of accreditation, to use in its activity standards of compliant units of measurement.

    This policy focuses on achieving the following general objectives:

    • obtaining positive results following the evaluations of the LLC "CTSIC" during 2020;
    • the extension of the accreditation domains for the activities held in the amount of 90% of the received requests;
    • maintaining the accreditations held within the subdivisions of LLC "CTSIC"
    • the permanent increase of competence of the LLC "CTSIC", of the quality of the offered services and the awareness of the importance of fulfilling both the client's requirements, as well as of the statutory and regulatory ones by fulfilling the Annual Training Plans in volume of 99%;
    • zero complaints and calls for provided services;
    • attracting and retaining customers in 100% volume;
    • ensuring that the integrity of the management system is maintained when changes to the management system are planned and implemented;
    • promoting a fair image of the IB and the services it can provide to its customers;
    • ensuring the impartiality, independence and integrity of IB staff, including the exclusion of any influence of internal or external origin on the results of the IB's work;
    • ensuring a high level of technical training of the staff and of the necessary technical equipment to carry out the activities for which it is authorized;
    • ensuring that staff are aware of the relevance and importance of their activities and how they contribute to achieving MS objectives;
    • ensuring that appropriate communication processes are established within the IB and that communication is taking place regarding the effectiveness of the MS;
    • developing collaboration relations with other IBs or specialized institutions.

    The complaint can be communicated at the company headquarters, by e-mail, fax or registered mail.
    The complaint is registered in the company's office, assigned an entry number and transmitted to the "Technical Center for Industrial Safety and Certification" (TCISC) manager. The manager analyzes and submits the complaint to the head of the Inspection Body (IB).

    The head of the IB analyzes the complaint in order to determine if the following is indicated:

    • Identification data of the applicant and, on occasion, the legal representative of the applicant;
    • Contact details of the applicant and, on occasion, the legal representative of the applicant;
    • The subject of the complaint;
    • Date of compilation/filing of the complaint;
    • Documents submitted in support of the complaint;
    • Signature of the applicant and, on occasion, the legal representative of the applicant.

    Complaints submitted anonymously are not examined.

    In case, the conditions mentioned above are met, by the head of the IB, together with the MS's responsible and an expert/inspector with competence for the subject of the complaint, analyzes the complaint to determine if it is well founded.
    If the complaint is unfounded, this shall be communicated to the applicant.
    If the subject of the complaint is confirmed, the TCISC IB shall communicate the result of the examination, as well as the taken measures.
    The deadline for examining the complaint is 30 days from the date of filing. If it is necessary to extend the deadline, the applicant must be informed of this fact in writing, with presenting the necessary arguments.

    The appeal can only be submitted in written form by e-mail, fax, post or directly to the office of "Technical Center for Industrial Safety and Certification" (TCISC), within 10 working days from the date of the decision, in relation to which the appeal is made.
    The appeal is registered in the company's office, assigned an entry nr. and transmitted to the TCISC manager. The manager analyzes and submits the appeal to the head of the Inspection Body (IB).

    The head of the IB analyzes the appeal in order to determine if the following is indicated:

    • Identification data of the appellant and, on occasion, the legal representative of the appellant;
    • Contact details of the appellant and, on occasion, the legal representative of the appellant;
    • The subject of the appeal;
    • Date of compilation/filing of the appeal;
    • Documents submitted in support of the appeal;
    • Statement that the appeal has not been addressed to another entity and that the appellant is not in dispute with the TCISC IB. If the subject of the appeal has been reviewed by the court and there is a final and irrevocable decision, the court decision will be indicated.
    • Signature of the appellant and, on occasion, the legal representative of the appellant.

    Anonymously submitted appeals are not examined.

    NOTE! TCISC IB reserves the right not to analyze or make decisions on situations that have been assessed by the courts or other competent institutions.
    In case, the conditions mentioned above are met, the head of the IB, appoints the appeal commission, which is established ad hoc, and is an independent decision-making body for analyzing and resolving appeals. The Appeal Commission must consist of at least three members.
    In appointing the members of the Appeal Commission shall observe the following principles:
    - Impartiality (commission members are appointed to avoid conflicts of interest);
    - Objectivity and responsibility (members of the commission have the necessary competence for a technical and formal assessment, are responsible for their decisions);
    - Confidentiality (members of the commission are responsible for protecting the information provided by the appellant, sign a confidentiality statement and have access to all information related to the file being the subject of the appeal, as well as documents of the IB management system).
    The appeal is examined in the absence of the appellant. If the presence of the appellant is mandatory, he is invited to attend the appeal hearing.
    The Commission shall send to the appellant the nominal composition of the commission. The appellant, within 3 days after receiving the nominal composition of the commission, formulates possible objections to the composition of commission.
    If the appeal is unfounded, this fact shall be communicated to the appellant.
    If the subject of the appeal is confirmed, the TCISC IB shall communicate the result of the examination, as well as the taken measures.
    The deadline for examining the appeal is 30 days from the date of filing. If it is necessary to extend the deadline, the appellant must be informed of this fact in writing, with presenting the necessary arguments.

    VasileAddress: MD 2004, Republic of Moldova,

    Chisinau municipality, str. Serghei Lazo, no. 48, 4th floor,

    tel. +373 22 208151, fax +373 22 208166, e.mail:  office@ctsic.md, agentia@mdl.net

    Phone numbers to contact Inspection Body experts:

    +373 78808071; 078808075, 078808073