• Categories Categories
  • Home   -  CERTIFICATION   -  Management system





                 Head of OC PGSP

                   Mr. Vadim ŞARGAROVSCHI



    Strategic policy of the Certification Body for Products with Potential Hazards (OC PGSP) within the State Enterprise „Technical Centre for Industrial Safety and Certification" is designed to maintain and permanently improve its activities and the process of rendering services necessary to demonstrate that the certification body acts as a third party through the use of consequent and confident certification system, thus facilitating its perception on the national and international levels and the internal and external markets trade.  

    Certification Body, at all its structural levels, focuses its efforts with the purposes of client's satisfaction through performing its requests in full compliance with the legal framework and relevant secondary legislation. 


    OC PGSP has the following quality-related objectives:

    - Extension/limiting the accreditation area;

    - Improvement of the certification processes in compliance with SM SR EN ISO/CE1 17065:2013 and the Law on Accreditation and Conformity Assessment Activity no 235 of 01.12.2011;

    - Use of new technical regulations based on the form of their implementation. Maintenance and improvement of the certification activities for the purposes of rendering high quality certification services;

    - Proper analysis and determination of the methods for claim management;

    - Continuous analysis of the potential grounds for claims;  

    - Application of the preventive actions designed to avoid claims from the clients; 

    - Continuous analysis of activity of CB, internal on-site audits, performance of corrective actions necessary to improve the activity of CB;   

    - Assurance of the economic agents' awareness through TCISC'w webpage; 

    - Internal continuous training of the personnel necessary to maintain their level of skills; 

    - External continuous training and traineeship for personnel; 

    - Cooperation with other Certification Authorities with the similar area of activity; 

    - Efficient and useful use of material resources, depending on the current needs; 

    - Reasonable remuneration of the OC PGSP employees in compliance with the works performed; 

    - Observance of the ethical rules and moral principles in relationships with the clients and employees.


    Quality policy and objects are considered to be valid for a long-term perspective because of their compliance with the requirements set for a certification body which acts as impartial and objective third party. 


    RSM  Ms. Tatiana GOLOVNEA



    The Management System Manual (MSM) should be used by the senior management and personnel of Certification Body (CB).
    The provisions of the MSM are to be applied for all branches of the CB and are binding for its entire personnel starting with the approval date. 
    Original copy of the MSM should be held by the Responsible for the Management System who should also have a working electronic copy necessary to bring amendments, if the case.  

    The Management System Manual Structure
    MSM is drafted in compliance with SM SR EN ISO/CEI 17065 standard (Assessment of conformity. Requirements for products, processes and services certification authorities) and SM SR EN ISO 9001 standard (Quality management systems. Requirements)
    Drafting, approval and management of the MSM
    MSM is the key document for application of the management system (MS).

    MSM describes:
    - abilities of the CB to render conformity assessment services;
    - methods applied for drafting, implementation, maintaining and developing the management system;
    - policies and objectives;
    - general directions for CB organization, including competences, authority and independence of CB's personnel which initiates, performs, controls and approves the activities impacting the quality.
    MSM refers to the procedures documented by SM.

    MSM Update
    The update of the manual is to be done periodically and in the following cases: 
    - organizational or other types changes within the CB;
    - non-compliant aspects of the documents, identified based on previously done analysis;
    - improvement of the SM, internal audits results and TCISC's activity supervision ;
    - intervention in the text of MSM necessary to bring certain corrections and/or additions;
    - amendments or updates brought to standards, legislation, etc.
    Updates of the MSM should be noted in the „List of registrations" to be filled in by the SM Responsible and approved by the CB head.

    Re-approval of the Manual
    Re-approval of the MSM is made through its restatement.
    New edition of the MSM is issued in case of important amendments and additions affecting 70% of its text.

    Distribution of the Manual
    Distribution of the MSM is made by the SM Responsible. The original copy should be held with the latter
    Outdated editions should be withdrawn and destructed, save for the original copy of such outdated edition which should be kept in CB's archive. 
    Only one authentic copy may be distributed with the CB.

    The Officer of the quality system management (SM) of the CB TCISC has the following obligations: 

    - ensures the implementation and maintenance of SM's processes;
    - represents CB in relations with its subcontracting parties in relation to the SM;
    - reporting the Head of CB on functioning and needs for improvement of the SM;
    - distribution and control over the MSM;
    - drafting and updating the SM-related documents in cooperation with the homogeny products certification experts;
    - drafting and submission for approval of the annual internal audits plan;
    - coordination and supervision of internal audits results;
    - control of the internal audit-related documents;
    - coordination of the non-conformity reports drafting, registration and distribution;
    - coordination of the activity of control and efficiency improvement of coercive and preventive actions provided by the non-conformity reports;
    - drafting and submission for approval by the Head of CB of the annual personnel training plan;
    - periodical organization of SM analysis meeting with the head of CB;
    - drafting proposal for the necessary coercive and preventive measures improvement;
    - drafting the analysis minutes of the SM;
    - registration and distribution of the results of the management analysis over the activity of SM.

    Certification Body has and uses for the purposes of its activity external documents (secondary legislation framework).

    Such external documents include:
    - Laws of the Republic of Moldova;
    - Resolutions and Decisions of the Government;
    - Technical regulations:

    - "Requirements for connection of new hot water boilers which function based on liquid or gaseous fuels", approved by the Resolution of the Government of RM no 428 of 15 July 2009;
    - "Gaseous fuel consumption equipment", approved by the Resolution of the Government of RM no 1329 of 13 December 2016;
    - "Marketing of the electricity equipment designed to be used within certain tension limits", approved by the Resolution of the Government of RM no 745 of 26 October 2015;
    - "On minimum requirements for the marketing of construction products", approved by the Resolution of the Government of RM no 913 of 25 July 2016;
    - "On making the pressure equipment available on the market", approved by the Resolution of the Government of RM no 1333 of 14 December 2016;
    - "Regulation on solid biofuels", approved by the Resolution of the Government of RM no 1070 of 27 December 2013;
    - "Mineral fertilizers. Special requirements", approved by the Resolution of the Government of RM no 268 of 26 April 2012;
    - "On elevators and elevators safety components", approved by the Resolution of the Government of RM no 8 of 20 January 2016.

    - Orders of the relevant ministries;

    - Standards;

    - Specialized library;

    - Accreditation documents.

    CB uses the documents which are updated and registered with the DN Fund of the Technical Centre for Industrial Safety and Certification (hereinafter, TCISC).
    The update of the DN Fund is done in compliance with SF 38150891-002-2016 "The order of the secondary legislation update".

    Internal documents

    Internal documents include:

    calitate en


    In order to ensure the possibility of identification and traceability of the documents, a codification system within the CB has been established. 
    The codification of the documents is made based on regulation PSM - 01

    Recording, updating and storage of the internal documents

    Recording, updating and storage of the internal documents of the CB is made based on regulation PSM - 01
    Laws, DN Fund, procedures, instructions, CB regulations, job descriptions should be kept until their replacement with the newly approved documents.
    The sets of documentation used as a basis for issuance of the documents and/or final deeds should be kept for a sufficient period of time necessary to demonstrate the continuous confidence in, at least one complete certification cycle. 
    The access to the documentation is limited, being granted only for the following individuals:
    - head of CB;
    - deputy head of CB;
    - archive officer - technician of the Conformity Assurance Group;
    - experts who have been involved in certification of the products (only in relation to those sets of documentation afferent to the products certified by such expert);
    - accreditation authorities evaluators;
    - internal auditors.

    The liquidation of the sets of documentation following the expiration of the term for their storage is made in compliance with the Order of the head of CB by a commission specifically appointed for these purposes, followed by execution of the Destruction deed.

    Drafting and management of internal documents 

    Drafting of the internal regulation documents is done by a working group appointed by the head of CB or deputy head of CB. 
    Deputy head is in charge of organization of the process of drafting. 
    The control over drafting the documents is done in two stages: 
    - preventive control over the draft prior to and following the relevant amendments - is made by the drafting group in cooperation with the specialists of TCISC, if necessary;
    - final control prior to the approval of the document - is done by the deputy head of CB (its signature is to be present on the title page).
    The draft of the pre-approved document, together with the draft of its implementation decision shall be submitted for approval with the head of CB by the deputy head. 
    The implementation of the document is confirmed by execution of its title page by the head of CB, together with the specification of the term for implementation, and with the stamp of TCISC.