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The Inspection Body (IO) within the framework of Technical Center for Industrial Safety and Certification LLC (TCISC) is accredited in the following areas:
- Industrial Safety;
- Inspection of petroleum products.
In this context, we want to mention that we are the first and only Inspection Body accredited in the Republic of Moldova in the mentioned areas.
The accreditation certificate was obtained, which confirms the compliance with the requirements of SM EN ISO/CEI 17020: 2013 "Conformity assessment. Requirements for the operation of various types of bodies performing inspection", at the same time, was confirmed the high level of competence of the IB staff.

IB Accreditation Certificate		Order of the Ministry of Economic Development and Digitalization for IB recognition

 IB Scope of Accreditation (Annex nr. 1 and nr. 2)

Edition 06/12.01.2023

APPROVED
Director LLC "Technical Center
for Industrial Safety and Certification »
Gheorghi EFTENI
January 12, 2023

QUALITY POLICY

With this statement, the director of the "Technical Center for Industrial Safety and Certification" LLC (CTSIC) defines the quality policy and policy objectives of the Inspection Body (IB) and the actions it takes to carry out activities in accordance with customer requirements and applicable regulations regarding IB.
To ensure a constant level of inspection quality, the top management of CTSIC has decided to implement a management system (MS) based on the requirements of the SM EN ISO/CEI 17020:2013 standard and undertakes to comply with this international standard, promote the development and implementation of the MS, and ensure continuous improvement of its effectiveness.
The SM of IB's quality policy is aimed at ensuring confidence in IB by providing quality inspection services.
The purpose of the IB management system is to promote the uniformity and accuracy of inspections, the protection of individuals and legal entities, regardless of the type of ownership and legal form, from the harmful effects of incorrect or false measurements by conducting inspections in strict accordance with the requirements of current legislation.
The quality policy is addressed to the employees of IB of CTSIC who are entrusted with the responsibility for the implementation of the activities of the IB, regardless of their place of work or level of training. They are obliged to familiarize themselves with the documentation related to quality in order to comply with the requirements established in the reference standard SM EN ISO/CEI 17020:2013, the quality manual, procedures, work instructions and other documents applicable to the scope of accreditation, use in their activities the standards of the relevant units measurements.

This policy focuses on achieving the following general objectives:

• obtaining positive results based on the results of assessments carried out by the National Accreditation Center "MOLDAC" within the framework of the IB of "CTSIC" during 2023 and timely elimination of identified non-compliances;
• expanding the scope of accreditation for ongoing events in the amount of 99% of applications received;
• maintaining accreditations in "CTSIC";
• identification of qualified specialists in the field of activity of the IB and their employment as part of the IB in connection with the possible departure of existing personnel;
• continuous improvement of the personnel of the IB;
• continuous improvement of the "CTSIC"'s competence of the quality of the services offered and awareness of the importance of fulfilling both the requirements of the client and the implementation of the annual training plan in 100% volume;
• lack of complaints and appeals on the services provided;
• attracting and retaining customers in 100% volume;
• ensuring the integrity of the management system when planning and implementing changes to the MS;
• promoting the right image of the IO and the services it can offer to its clients;
• ensuring the impartiality, independence and incorruptibility of the personnel of the IB, including the exclusion of any internal or external influence on the results of the activities of the IB;
• ensuring that employees are aware of the relevance and importance of their activities and how they contribute to the achievement of MS objectives;
• ensuring that proper communication processes are established within the IB and that they are carried out in relation to the effectiveness of the MS;
• development of cooperation relations with other IB's or specialized institutions.

The complaint can be communicated at the company headquarters, by e-mail, fax or registered mail.
The complaint is registered in the company's office, assigned an entry number and transmitted to the "Technical Center for Industrial Safety and Certification" (TCISC) manager. The manager analyzes and submits the complaint to the head of the Inspection Body (IB).

The head of the IB analyzes the complaint in order to determine if the following is indicated:

• Identification data of the applicant and, on occasion, the legal representative of the applicant;
• Contact details of the applicant and, on occasion, the legal representative of the applicant;
• The subject of the complaint;
• Date of compilation/filing of the complaint;
• Documents submitted in support of the complaint;
• Signature of the applicant and, on occasion, the legal representative of the applicant.

Complaints submitted anonymously are not examined.

In case, the conditions mentioned above are met, by the head of the IB, together with the MS's responsible and an specialist with competence for the subject of the complaint, analyzes the complaint to determine if it is well founded.
If the complaint is unfounded, this shall be communicated to the applicant.
If the subject of the complaint is confirmed, the TCISC IB shall communicate the result of the examination, as well as the taken measures.
The deadline for examining the complaint is 30 days from the date of filing. If it is necessary to extend the deadline, the applicant must be informed of this fact in writing, with presenting the necessary arguments.

The appeal can only be submitted in written form by e-mail, fax, post or directly to the office of "Technical Center for Industrial Safety and Certification" (TCISC), within 10 working days from the date of the decision, in relation to which the appeal is made.
The appeal is registered in the company's office, assigned an entry nr. and transmitted to the TCISC manager. The manager analyzes and submits the appeal to the head of the Inspection Body (IB).

The head of the IB analyzes the appeal in order to determine if the following is indicated:

• Identification data of the appellant and, on occasion, the legal representative of the appellant;
• Contact details of the appellant and, on occasion, the legal representative of the appellant;
• The subject of the appeal;
• Date of compilation/filing of the appeal;
• Documents submitted in support of the appeal;
• Statement that the appeal has not been addressed to another entity and that the appellant is not in dispute with the TCISC IB. If the subject of the appeal has been reviewed by the court and there is a final and irrevocable decision, the court decision will be indicated.
• Signature of the appellant and, on occasion, the legal representative of the appellant.

Anonymously submitted appeals are not examined.

NOTE! TCISC IB reserves the right not to analyze or make decisions on situations that have been assessed by the courts or other competent institutions.
In case, the conditions mentioned above are met, the head of the IB, appoints the appeal commission, which is established ad hoc, and is an independent decision-making body for analyzing and resolving appeals. The Appeal Commission must consist of at least three members.
In appointing the members of the Appeal Commission shall observe the following principles:
- Impartiality (commission members are appointed to avoid conflicts of interest);
- Objectivity and responsibility (members of the commission have the necessary competence for a technical and formal assessment, are responsible for their decisions);
- Confidentiality (members of the commission are responsible for protecting the information provided by the appellant, sign a confidentiality statement and have access to all information related to the file being the subject of the appeal, as well as documents of the IB management system).
The appeal is examined in the absence of the appellant. If the presence of the appellant is mandatory, he is invited to attend the appeal hearing.
The Commission shall send to the appellant the nominal composition of the commission. The appellant, within 3 days after receiving the nominal composition of the commission, formulates possible objections to the composition of commission.
If the appeal is unfounded, this fact shall be communicated to the appellant.
If the subject of the appeal is confirmed, the TCISC IB shall communicate the result of the examination, as well as the taken measures.
The deadline for examining the appeal is 30 days from the date of filing. If it is necessary to extend the deadline, the appellant must be informed of this fact in writing, with presenting the necessary arguments.

Address: MD 2001, Republic of Moldova,

Chisinau municipality, MELESTIU str., no. 22A, 2nd floor,

tel. reception  +373 22 208166,

tel. +373 22 208151,

e.mail:  office@ctsic.md